So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. When you use an eBay label, tracking is automatically included. The return shipping label feature is available for all domestic USPS mailclasses. 3. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. Click on Send an eBay Shipping Label. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Copyright 1995-2021 eBay Inc. All Rights Reserved. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. So what now? Learn more about our signature confirmation requirements. You can chat with other members about anything to do with buying on eBay. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Return shipping labels normally do not have a mailing deadline. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Please do so as soon as possible so I may get this shipped back. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. You don't have to package your item in a shipping box. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Unless that 2nd item was damaged or not as described you would be wrong to do so. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Now I'm supposed to send items back. I'm sure they know that they're supposed to send you the money for shipping. Choose Orders & Shipping. If you return an item using a paid method, we'll deduct the cost of return shipping When using your own carrier, make sure to upload the label and tracking details to the buyers return request. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." I asked the seller if they really want me to do that since they are responsible for the shipping costs. If the buyer paid, theyll need to contact the carrierinstead. How to use your eBay earnings to purchase shipping labels. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. View cart for details. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. . Would you like to get help at the customer service hub? an eBay return shipping label won't be available. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . "Does this option not appear on the screen until after three days?". Enter a message to send to your buyer along with the return label. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. I am a busy person so i forgot to check one last time if it was reset. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Before you can send an item back to the seller, youneed to start a return. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. While we're unable to respond directly to your feedback, First things first - you need to pack your items in a sturdy box. This is twice the price of the fishing rod. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. I'm nto trying to scam anybody. You may also print a return shipping label to mail it to your customer. Under Browsing history select 'Settings'. There no other option in my city. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. If the seller is responsible for return shipping, its important that they cover the costs. Seller can't send a return shipping label and I can't open dispute. To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Since the seller is from China, they have to send you the funds to pay for the return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. Our system defaults to the seller paying for the shipping label. Read our most popular questions and answers on how to handle return shipping for items you've sold. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. The chargeback is actually handled by PP, but there is no need for you to worry about that. "The seller can't send a return shipping label". Just keep it in mind. it up from your address and we'll do it during your regular mail delivery. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. Return shipping costs when you use an eBay label. Youve got three options to get it to UPS: Copyright 1994- Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Here you can discuss all things shipping with other members. Welcome to the Shipping board! I'm in Prague. I didn't realize it was a US only thing. Make sure the barcode is clear so the carrier can scan it easily. The seller is correct that they can't issue a label for International shipping. Seal your box with plastic or nylon tape at least two inches wide. Get Your Package Ready. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Now I'm supposed tosend items back. The seller is responsible for the return shipping costs but they won't send me a return label. What happens if the item is lost while it's being returned? Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The only time an automatic label can be provided by the seller or eBay is if both are in the US. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. 03-14-2018 If youre unable to determine the cost, contact the buyer and ask them to provide a quote. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Send the funds using the buyer's preferred method. Is there a time-limit by which the DVD must be back with the seller ? The last message from the seller: "wow did you know there are actually humans behind these sales? Welcome to the eBay Canada Community your community. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Simply print the label on normal paper and tape it to the package. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I've received the damaged fishing rod from USand started the return process. You can return your package using a label from Your Orders. Choose how fast you want your package to arrive. I was under the impression that according to eBay policy, the seller has to provide the label . I tried contacting customer service again, but the rep wouldn't close the case yet. Return electronic devices Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Tip Contact the seller for a return shipping label. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. Archived post. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. You are registered in the U.S. but say you are in Prague. Copyright 1995-2023 eBay Inc. All Rights Reserved. Download the label as a PDF. Typically shipping software is used to create return shipping labels. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. 2. As mentioned, you can ask eBay to step in on day 4. I am a busy person so i forgot to check one last time if it was reset. Chargebacks are not often heard about here from the buyer's perspective. What should I do in this case? Tip Contact the seller for a return shipping label. But they don't have to disrupt your businessor your profits. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Try contacting one of these (Facebook allows more keystrokes). To ensure there are no delays with your return, provide the necessary customs information to the buyer. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. For items that have a total cost of $750 or more, signature confirmation is required. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Sign in to your FedEx account, or, if you don't have one, register online. Obviously I don't trust him to give me the money back AFTER I ship it out. ", Birth certificates show that you were born. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Printed return shipping labels do not expire and can be mailed at any time. . I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. If they agree, youneed to send funds to cover the cost. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. The seller was in China and wants me to send it to some UK address (probably a reshipping service). It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Thanks for your advice,reallynicestamps. Get $5 in free postage to use during your trial. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. Box it, label it, send it all from home. If you choose to use your own carrier, we recommend using a tracked service. I was sent the wrong DVD from the UK. I'm in Prague". Cookie Notice Select your carrier and enter the tracking number. Type a message to the buyer. If you choose to use your own carrier, we recommend using a tracked service. I bought a laptop keyboard that arrived today and it was defective. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. A wrong DVD sent surely will fall under a warehouse problem. A dialog will open as you type your search terms.
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